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Evidence Checklist Templates & Tools Reviewed Sep 7, 2026 Source: Federal Trade Commission

Account Takeover Security Checklist

A checklist for hacked email, bank, social media, shopping, phone or payment accounts.

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01

Right Summary

The main consumer right or issue explained fast

Account takeover response requires securing the account, checking linked accounts and saving evidence of unauthorized access.

02

What This Means

Plain-English breakdown of the problem

This checklist helps users move quickly without missing devices, recovery settings, payment methods, forwarding rules or linked accounts.

03

What To Save

Evidence that can matter later
Proof Receipts, bills, letters, emails, screenshots, account records, photos, videos or notices.
Timeline Dates, times, names, phone numbers, websites, payment details and support case numbers.
Responses Save every reply from the business, bank, collector, agency, platform or provider.

Save login alerts, device list, IP notices, password reset emails, recovery changes, unauthorized transactions, messages sent by the attacker and support case numbers.

04

What To Do First

The first clean action path

Change password, remove unknown devices, update recovery options, enable two-factor authentication and review linked accounts.

05

What Not To Do

Common mistakes that can make the issue worse

Do not reuse passwords. Do not ignore email takeover. Do not click suspicious recovery links.

06

Where To Report Or Escalate

Possible complaint, agency, company or platform paths

Account provider, bank/payment app if money was involved, FTC and IdentityTheft.gov if identity information was used.

08

Defentra / Elite Action

How this resource connects to evidence, scanning and action

Use Defentra to save alerts, scan emails and track the recovery timeline.

09

Source / Review File

Internal quality and trust signals
Resource Type Evidence Checklist
Resource Area Templates & Tools
Last Reviewed Sep 7, 2026
10

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More rights, guides and tools connected to this topic
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Educational Notice

Important limitation

This resource is educational and organizational. It is not legal advice, financial advice or a guarantee of any outcome. Rights, deadlines, reporting paths and requirements can vary by state, account type, product, service, contract, agency rules and case facts.