Search consumer rights, scams, fraud, calls, texts, voicemail, credit, identity theft, debt collectors, banking disputes, subscriptions, refunds, housing, data removal and complaint resources.
Open a result for the full resource: rights, what it means, what to save, what to do first, what not to do, where to report and Defentra/Elite action options.
What to do when a company makes cancellation difficult, hides recurring billing or keeps charging after cancellation.
Recurring billing and cancellation rights can depend on federal rules, state rules, card-network rules, contract terms and the exact signup flow.
What to do when a company keeps charging after you cancelled or tried to cancel.
Post-cancellation billing disputes depend on cancellation proof, terms, payment method and whether the business made cancellation unreasonably difficult.
What to do when a free trial turns into unexpected recurring billing.
Free trial problems often involve unclear renewal terms, hard-to-find cancellation paths, hidden recurring charges or confusing account settings.
What to save when a gym, club or membership keeps charging after cancellation or makes cancellation difficult.
Gym and membership cancellations depend on contract terms, state rules, billing method and proof of cancellation.
What to do when a mobile app subscription, free trial or in-app subscription keeps billing.
App subscriptions may be controlled by the app store, the app company or both, depending on how the subscription was purchased.
When a situation needs more than reading, use Defentra to scan, check, document and preserve evidence. For qualifying issues, Elite support can help organize the next steps.
This Resource Center is educational and organizational. It is not legal advice, financial advice or a guarantee of any outcome. Rights, remedies, deadlines and reporting paths can vary by state, account type, contract, agency rules and case facts.
